Z

Zoho CRM

CRM & Sales

CRM for fast-growing businesses

FreemiumFree TrialBest for: medium
7.5
out of 10
Overall Score
Visit Zoho CRM

Last updated: January 2025

About Zoho CRM

Zoho CRM is part of the comprehensive Zoho suite, offering solid features at competitive pricing. Good balance of functionality and affordability.

Pros & Cons

Pros

  • Excellent value for money
  • Strong Zoho ecosystem integration
  • Good automation capabilities
  • Free tier available
  • AI assistant (Zia) included

Cons

  • Interface feels dated
  • Customer support can be slow
  • Learning curve for setup
  • Some features buried in menus

Who is Zoho CRM for?

Perfect for

  • Budget-conscious growing companies
  • Teams already using Zoho apps
  • SMBs wanting feature-rich CRM

Not ideal for

  • Teams wanting modern UI
  • Those needing premium support
  • Enterprise with complex needs

Key Features

Contact Management
Deal Pipeline
Email Tracking
Email Templates
Sales Automation
Reporting
Mobile App
Api Access
Lead Scoring
Telephony

Expert Verdict

Zoho CRM is a strong contender in its category. It excels in comprehensive feature set and excellent value for money. We particularly recommend it for budget-conscious growing companies.

Based on our hands-on evaluation
Final Score:7.5/10

Ready to try Zoho CRM?

Start your free trial today and see why Zoho CRM is trusted by thousands of businesses.

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Highly rated tool
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Frequently Asked Questions

The value of Zoho CRM depends on your specific needs. Check our detailed pricing section and "Who is it for" section to see if it aligns with your requirements and budget.
Please check the pricing section above for current free trial availability. Trial terms may change, so we recommend visiting the official website for the most up-to-date information.
We've listed comparable crm & sales tools in the "Compare with Alternatives" section. Each alternative has similar capabilities but may excel in different areas.
Check the "Who is Zoho CRM for" section to see if small businesses are among the recommended user groups. We also indicate team size recommendations in our review.
Use our comparison feature to see detailed side-by-side comparisons with similar tools. We evaluate features, pricing, ease of use, and customer support for fair comparisons.

Detailed Ratings

Ease of Use7/10
Features8/10
Value for Money9/10
Customer Support7/10
Overall Score
7.5/10

Pricing

Free Tier Available

Starting from $14/month

Free Trial Available

Try before you buy

Best for:

startupsmb

Team size:

medium

About This Review

S

Sarah Miller

Marketing Technology Specialist

Digital marketing veteran. Tested 200+ marketing tools.

Last updated: January 10, 2025

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