S

Salesforce

CRM & Sales

The world's #1 CRM platform

From $25/moFree TrialBest for: large
8
out of 10
Overall Score
Visit Salesforce

Last updated: January 2025

About Salesforce

Salesforce is the enterprise CRM leader with unmatched customization, integrations, and scalability. Powers sales, service, and marketing for the world's largest companies.

Pros & Cons

Pros

  • Unmatched customization and flexibility
  • Massive app marketplace (AppExchange)
  • Enterprise-grade security and compliance
  • Advanced reporting and AI features
  • Industry-specific solutions available

Cons

  • Steep learning curve
  • Expensive, especially with add-ons
  • Often requires admin/developer resources
  • Can be overkill for small teams

Who is Salesforce for?

Perfect for

  • Enterprise sales organizations
  • Companies with complex sales processes
  • Organizations needing heavy customization

Not ideal for

  • Small businesses or startups
  • Teams without dedicated admin
  • Budget-conscious organizations

Key Features

Contact Management
Deal Pipeline
Email Tracking
Email Templates
Sales Automation
Reporting
Mobile App
Api Access
Lead Scoring
Telephony
Via integration

Expert Verdict

Salesforce is a strong contender in its category. It excels in comprehensive feature set and outstanding customer support. However, there's room for improvement in user interface and pricing. We particularly recommend it for enterprise sales organizations.

Based on our hands-on evaluation
Final Score:8/10

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Frequently Asked Questions

The value of Salesforce depends on your specific needs. Check our detailed pricing section and "Who is it for" section to see if it aligns with your requirements and budget.
Please check the pricing section above for current free trial availability. Trial terms may change, so we recommend visiting the official website for the most up-to-date information.
We've listed comparable crm & sales tools in the "Compare with Alternatives" section. Each alternative has similar capabilities but may excel in different areas.
Check the "Who is Salesforce for" section to see if small businesses are among the recommended user groups. We also indicate team size recommendations in our review.
Use our comparison feature to see detailed side-by-side comparisons with similar tools. We evaluate features, pricing, ease of use, and customer support for fair comparisons.

Detailed Ratings

Ease of Use6/10
Features10/10
Value for Money6/10
Customer Support8/10
Overall Score
8/10

Pricing

Paid Subscription

Starting from $25/month

Free Trial Available

Try before you buy

Best for:

smbenterprise

Team size:

large

About This Review

E

Emma Brooks

Small Business Advisor

Helps SMBs choose affordable, practical software solutions.

Last updated: January 10, 2025

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