F

Freshsales

CRM & Sales

AI-powered CRM for high-velocity sales teams

FreemiumFree TrialBest for: small
8
out of 10
Overall Score
Visit Freshsales

Last updated: January 2025

About Freshsales

Freshsales (by Freshworks) is a modern CRM with built-in phone, email, and AI features. Designed for teams that want essential features without complexity.

Pros & Cons

Pros

  • Built-in phone and email
  • Clean, modern interface
  • AI-powered lead scoring
  • Good value for features
  • Free tier available

Cons

  • Smaller app marketplace
  • Less customizable than competitors
  • Reporting could be deeper
  • Mobile app needs work

Who is Freshsales for?

Perfect for

  • Inside sales teams
  • SMBs wanting built-in calling
  • Teams needing quick CRM setup

Not ideal for

  • Complex enterprise workflows
  • Heavy customization needs
  • Large marketing teams

Key Features

Contact Management
Deal Pipeline
Email Tracking
Email Templates
Sales Automation
Reporting
Mobile App
Api Access
Lead Scoring
Telephony

Expert Verdict

Freshsales is a strong contender in its category. It excels in exceptional ease of use and comprehensive feature set and excellent value for money and outstanding customer support. We particularly recommend it for inside sales teams.

Based on our hands-on evaluation
Final Score:8/10

Ready to try Freshsales?

Start your free trial today and see why Freshsales is trusted by thousands of businesses.

Free trial available
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Top rated tool
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* We may earn an affiliate commission when you visit Freshsales through our links. This doesn't affect our ratings or reviews.

Frequently Asked Questions

The value of Freshsales depends on your specific needs. Check our detailed pricing section and "Who is it for" section to see if it aligns with your requirements and budget.
Please check the pricing section above for current free trial availability. Trial terms may change, so we recommend visiting the official website for the most up-to-date information.
We've listed comparable crm & sales tools in the "Compare with Alternatives" section. Each alternative has similar capabilities but may excel in different areas.
Check the "Who is Freshsales for" section to see if small businesses are among the recommended user groups. We also indicate team size recommendations in our review.
Use our comparison feature to see detailed side-by-side comparisons with similar tools. We evaluate features, pricing, ease of use, and customer support for fair comparisons.

Detailed Ratings

Ease of Use8/10
Features8/10
Value for Money8/10
Customer Support8/10
Overall Score
8/10

Pricing

Free Tier Available

Starting from $15/month

Free Trial Available

Try before you buy

Best for:

startupsmb

Team size:

small

About This Review

A

Alex Rivera

Technical Writer & Developer

Full-stack dev who reviews tools from a technical perspective.

Last updated: January 10, 2025

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