Pipedrive vs Zoho CRM: Which Is Better in 2026?

A detailed comparison to help you choose the right crm & sales tool for your needs.

Our Pick: Pipedrive

Pipedrive has a significantly higher overall rating (8.5 vs 7.5)

Quick Comparison

Aspect
P
Pipedrive(Winner)
Z
Zoho CRM
Overall Rating
8.5/10
7.5/10
Starting Price
$14/mo
$14/mo
Free Plan
Free Trial
Best For
small
medium
Ease of Use
9/10
7/10
Features
8/10
8/10
Value for Money
8/10
9/10
Support
8/10
7/10

Overview

P

Pipedrive

Pipedrive is a sales-focused CRM with an intuitive visual pipeline interface. Built to help sales teams close more deals with less manual work.

Z

Zoho CRM

Zoho CRM is part of the comprehensive Zoho suite, offering solid features at competitive pricing. Good balance of functionality and affordability.

Pricing Comparison

P

Pipedrive

Pricing ModelPaid
Starting Price$14/mo
Free Trial
Free Tier
Z

Zoho CRM

Pricing ModelFreemium
Starting Price$14/mo
Free Trial
Free Tier

Features Comparison

FeaturePipedriveZoho CRM
Contact Management
Deal Pipeline
Email Tracking
Email Templates
Sales Automation
Reporting
Mobile App
Api Access
Lead Scoring
Telephony
Via add-on

0

features unique to Pipedrive

0

features unique to Zoho CRM

Pros & Cons

P

Pipedrive

Pros

  • Best-in-class visual pipeline
  • Very easy to set up and use
  • Strong mobile app
  • Good email integration
  • Activity-based selling approach

Cons

  • Limited marketing features
  • Reporting less robust than competitors
  • No free tier available
  • Add-ons increase cost
Z

Zoho CRM

Pros

  • Excellent value for money
  • Strong Zoho ecosystem integration
  • Good automation capabilities
  • Free tier available
  • AI assistant (Zia) included

Cons

  • Interface feels dated
  • Customer support can be slow
  • Learning curve for setup
  • Some features buried in menus

The Verdict: Pipedrive Wins

After thorough evaluation, Pipedrive emerges as the clear winner in this comparison. With an overall rating of 8.5/10 compared to 7.5/10, it offers a noticeably better experience across most evaluation criteria.

Pipedrive particularly excels in Sales-focused SMBs and Teams wanting visual pipeline, making it the go-to choice for most users looking for a crm & sales solution.

Our recommendation: We confidently recommend Pipedrive for most users. However, Zoho CRM remains a viable option if you specifically need budget-conscious growing companies.

Choose Pipedrive if you...

  • • Need sales-focused smbs
  • • Need teams wanting visual pipeline
  • • Need salespeople needing quick setup

Choose Zoho CRM if you...

  • • Need budget-conscious growing companies
  • • Need teams already using zoho apps
  • • Need smbs wanting feature-rich crm

Ready to Get Started?

Try PipedriveTry Zoho CRM

Read our full reviews:

Pipedrive Full ReviewZoho CRM Full Review

* We may earn an affiliate commission when you visit these tools through our links. This doesn't affect our ratings or comparisons.

Related Comparisons

H
vs
P
HubSpot CRM vs Pipedrive
H
vs
Z
HubSpot CRM vs Zoho CRM
S
vs
P
Salesforce vs Pipedrive
S
vs
Z
Salesforce vs Zoho CRM
P
vs
F
Pipedrive vs Freshsales
P
vs
C
Pipedrive vs Close
View all CRM & Sales comparisons

Pipedrive vs Zoho CRM FAQ

Based on our evaluation, Pipedrive has a slight edge with an overall rating of 8.5/10. However, the best choice depends on your specific needs and use case.
Both tools have similar pricing. Pipedrive starts at $14/month while Zoho CRM starts at $14/month.
Pipedrive scores higher in ease of use (9/10) compared to Zoho CRM (7/10).
Yes, migration between Pipedrive and Zoho CRM is possible. Most tools offer data export features. Check each tool's documentation for specific migration guides and import capabilities.
For small teams, Pipedrive is specifically designed for this use case. Consider your budget and specific feature needs when choosing.
For startups, consider your growth trajectory. Zoho CRM offers a free tier which is great for bootstrapped startups.
Yes, each tool has unique strengths. Pipedrive excels at: Sales-focused SMBs, Teams wanting visual pipeline. Zoho CRM is better for: Budget-conscious growing companies, Teams already using Zoho apps. Review our detailed feature comparison above.
Pipedrive rates higher in customer support (8/10) compared to Zoho CRM (7/10).
Zoho CRM offers better value for money with a rating of 9/10 compared to Pipedrive's 8/10.
Consider switching if Zoho CRM's strengths (Budget-conscious growing companies) align better with your current needs. However, factor in migration effort and learning curve before making the switch.