Freshsales vs Salesforce: Which Is Better in 2026?

A detailed comparison to help you choose the right crm & sales tool for your needs.

Too Close to Call

Both tools are closely matched with similar overall ratings

Quick Comparison

Aspect
F
Freshsales
S
Salesforce
Overall Rating
8/10
8/10
Starting Price
$15/mo
$25/mo
Free Plan
Free Trial
Best For
small
large
Ease of Use
8/10
6/10
Features
8/10
10/10
Value for Money
8/10
6/10
Support
8/10
8/10

Overview

F

Freshsales

Freshsales (by Freshworks) is a modern CRM with built-in phone, email, and AI features. Designed for teams that want essential features without complexity.

S

Salesforce

Salesforce is the enterprise CRM leader with unmatched customization, integrations, and scalability. Powers sales, service, and marketing for the world's largest companies.

Pricing Comparison

Better value: Freshsales
F

Freshsales

Better Value
Pricing ModelFreemium
Starting Price$15/mo
Free Trial
Free Tier
S

Salesforce

Pricing ModelPaid
Starting Price$25/mo
Free Trial
Free Tier

Features Comparison

FeatureFreshsalesSalesforce
Contact Management
Deal Pipeline
Email Tracking
Email Templates
Sales Automation
Reporting
Mobile App
Api Access
Lead Scoring
Telephony
Via integration

0

features unique to Freshsales

0

features unique to Salesforce

Pros & Cons

F

Freshsales

Pros

  • Built-in phone and email
  • Clean, modern interface
  • AI-powered lead scoring
  • Good value for features
  • Free tier available

Cons

  • Smaller app marketplace
  • Less customizable than competitors
  • Reporting could be deeper
  • Mobile app needs work
S

Salesforce

Pros

  • Unmatched customization and flexibility
  • Massive app marketplace (AppExchange)
  • Enterprise-grade security and compliance
  • Advanced reporting and AI features
  • Industry-specific solutions available

Cons

  • Steep learning curve
  • Expensive, especially with add-ons
  • Often requires admin/developer resources
  • Can be overkill for small teams

The Verdict: It's a Tie

Both Freshsales and Salesforce are excellent crm & sales tools that deliver strong value. With nearly identical overall ratings, the choice between them comes down to your specific requirements rather than one being objectively better.

Freshsales shines in inside sales teams, while Salesforce excels at enterprise sales organizations. Consider trying both with their free trials to see which fits your workflow better.

Our recommendation: We recommend Freshsales if you prioritize built-in phone and email, and Salesforce if unmatched customization and flexibility matter more to you.

Choose Freshsales if you...

  • • Need inside sales teams
  • • Need smbs wanting built-in calling
  • • Need teams needing quick crm setup

Choose Salesforce if you...

  • • Need enterprise sales organizations
  • • Need companies with complex sales processes
  • • Need organizations needing heavy customization

Ready to Get Started?

Try FreshsalesTry Salesforce

Read our full reviews:

Freshsales Full ReviewSalesforce Full Review

* We may earn an affiliate commission when you visit these tools through our links. This doesn't affect our ratings or comparisons.

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Freshsales vs Salesforce FAQ

Both Freshsales and Salesforce are excellent choices with similar ratings. The better option depends on your specific requirements and preferences.
Yes, Freshsales is more affordable with plans starting at $15/month, compared to $25/month for the other.
Freshsales scores higher in ease of use (8/10) compared to Salesforce (6/10).
Yes, migration between Freshsales and Salesforce is possible. Most tools offer data export features. Check each tool's documentation for specific migration guides and import capabilities.
For small teams, Freshsales is specifically designed for this use case. Consider your budget and specific feature needs when choosing.
For startups, consider your growth trajectory. Freshsales offers a free tier which is great for bootstrapped startups.
Yes, each tool has unique strengths. Freshsales excels at: Inside sales teams, SMBs wanting built-in calling. Salesforce is better for: Enterprise sales organizations, Companies with complex sales processes. Review our detailed feature comparison above.
Both tools have similar support ratings at 8/10.
Freshsales offers better value for money with a rating of 8/10 compared to Salesforce's 6/10.
Consider switching if Salesforce's strengths (Enterprise sales organizations) align better with your current needs. However, factor in migration effort and learning curve before making the switch.