Freshsales vs Pipedrive: Which Is Better in 2026?
A detailed comparison to help you choose the right crm & sales tool for your needs.
Our Pick: Pipedrive (by a slight margin)
Pipedrive edges out with a slightly higher rating (8.5 vs 8)
Quick Comparison
| Aspect | F Freshsales | P Pipedrive(Winner) |
|---|---|---|
| Overall Rating | 8/10 | 8.5/10 |
| Starting Price | $15/mo | $14/mo |
| Free Plan | ||
| Free Trial | ||
| Best For | small | small |
| Ease of Use | 8/10 | 9/10 |
| Features | 8/10 | 8/10 |
| Value for Money | 8/10 | 8/10 |
| Support | 8/10 | 8/10 |
Overview
Freshsales (by Freshworks) is a modern CRM with built-in phone, email, and AI features. Designed for teams that want essential features without complexity.
Pipedrive is a sales-focused CRM with an intuitive visual pipeline interface. Built to help sales teams close more deals with less manual work.
Pricing Comparison
Better value: PipedriveFreshsales
Pipedrive
Better ValueFeatures Comparison
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Contact Management | ||
| Deal Pipeline | ||
| Email Tracking | ||
| Email Templates | ||
| Sales Automation | ||
| Reporting | ||
| Mobile App | ||
| Api Access | ||
| Lead Scoring | ||
| Telephony | Via add-on |
0
features unique to Freshsales
0
features unique to Pipedrive
Pros & Cons
Freshsales
Pros
- Built-in phone and email
- Clean, modern interface
- AI-powered lead scoring
- Good value for features
- Free tier available
Cons
- Smaller app marketplace
- Less customizable than competitors
- Reporting could be deeper
- Mobile app needs work
Pipedrive
Pros
- Best-in-class visual pipeline
- Very easy to set up and use
- Strong mobile app
- Good email integration
- Activity-based selling approach
Cons
- Limited marketing features
- Reporting less robust than competitors
- No free tier available
- Add-ons increase cost
The Verdict: Pipedrive Edges Out
This was a close comparison, but Pipedrive edges out Freshsales with a slightly higher overall rating of 8.5/10 versus 8/10. Both are solid choices, but Pipedrive offers a marginally better overall package.
Pipedrive's advantages include Best-in-class visual pipeline and Very easy to set up and use, though Freshsales counters with Built-in phone and email and Clean, modern interface.
Our recommendation: We give the slight edge to Pipedrive, but don't count out Freshsales if its specific strengths align better with your needs.
Choose Freshsales if you...
- • Need inside sales teams
- • Need smbs wanting built-in calling
- • Need teams needing quick crm setup
Choose Pipedrive if you...
- • Need sales-focused smbs
- • Need teams wanting visual pipeline
- • Need salespeople needing quick setup
Ready to Get Started?
Read our full reviews:
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