Close vs Freshsales: Which Is Better in 2026?

A detailed comparison to help you choose the right crm & sales tool for your needs.

Too Close to Call

Both tools are closely matched with similar overall ratings

Quick Comparison

Aspect
C
Close
F
Freshsales
Overall Rating
8/10
8/10
Starting Price
$49/mo
$15/mo
Free Plan
Free Trial
Best For
small
small
Ease of Use
8/10
8/10
Features
8/10
8/10
Value for Money
7/10
8/10
Support
9/10
8/10

Overview

C

Close

Close is a sales engagement CRM with powerful calling, email sequences, and pipeline management. Designed for inside sales teams focused on outbound.

F

Freshsales

Freshsales (by Freshworks) is a modern CRM with built-in phone, email, and AI features. Designed for teams that want essential features without complexity.

Pricing Comparison

Better value: Freshsales
C

Close

Pricing ModelPaid
Starting Price$49/mo
Free Trial
Free Tier
F

Freshsales

Better Value
Pricing ModelFreemium
Starting Price$15/mo
Free Trial
Free Tier

Features Comparison

Winner: Freshsales
FeatureCloseFreshsales
Contact Management
Deal Pipeline
Email Tracking
Email Templates
Sales Automation
Reporting
Mobile App
Api Access
Lead Scoring
Telephony

0

features unique to Close

1

features unique to Freshsales

Pros & Cons

C

Close

Pros

  • Best-in-class built-in calling
  • Powerful email sequences
  • Fast, responsive interface
  • Excellent for outbound sales
  • Great customer support

Cons

  • Higher starting price
  • Limited marketing features
  • Fewer integrations than others
  • Not ideal for inbound-focused teams
F

Freshsales

Pros

  • Built-in phone and email
  • Clean, modern interface
  • AI-powered lead scoring
  • Good value for features
  • Free tier available

Cons

  • Smaller app marketplace
  • Less customizable than competitors
  • Reporting could be deeper
  • Mobile app needs work

The Verdict: It's a Tie

Both Close and Freshsales are excellent crm & sales tools that deliver strong value. With nearly identical overall ratings, the choice between them comes down to your specific requirements rather than one being objectively better.

Close shines in outbound sales teams, while Freshsales excels at inside sales teams. Consider trying both with their free trials to see which fits your workflow better.

Our recommendation: We recommend Close if you prioritize best-in-class built-in calling, and Freshsales if built-in phone and email matter more to you.

Choose Close if you...

  • • Need outbound sales teams
  • • Need startups doing cold outreach
  • • Need inside sales organizations

Choose Freshsales if you...

  • • Need inside sales teams
  • • Need smbs wanting built-in calling
  • • Need teams needing quick crm setup

Ready to Get Started?

Try CloseTry Freshsales

Read our full reviews:

Close Full ReviewFreshsales Full Review

* We may earn an affiliate commission when you visit these tools through our links. This doesn't affect our ratings or comparisons.

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Close vs Freshsales FAQ

Both Close and Freshsales are excellent choices with similar ratings. The better option depends on your specific requirements and preferences.
Yes, Freshsales is more affordable with plans starting at $15/month, compared to $49/month for the other.
Both tools have similar ease of use ratings at 8/10.
Yes, migration between Close and Freshsales is possible. Most tools offer data export features. Check each tool's documentation for specific migration guides and import capabilities.
For small teams, Close is specifically designed for this use case. Consider your budget and specific feature needs when choosing.
For startups, consider your growth trajectory. Freshsales offers a free tier which is great for bootstrapped startups.
Yes, each tool has unique strengths. Close excels at: Outbound sales teams, Startups doing cold outreach. Freshsales is better for: Inside sales teams, SMBs wanting built-in calling. Review our detailed feature comparison above.
Close rates higher in customer support (9/10) compared to Freshsales (8/10).
Freshsales offers better value for money with a rating of 8/10 compared to Close's 7/10.
Consider switching if Freshsales's strengths (Inside sales teams) align better with your current needs. However, factor in migration effort and learning curve before making the switch.